Powerful Telephone Techniques
If employees at your company consider the "telephone ring" an interruption, this seminar will change their thinking forever.

In just one day, your employees will learn how to maintain energy and enthusiasm with every call. They will view the telephone as the power tool it is. In addition, your employees will discover the subtle keys to better voice enunciation.

They'll learn how tone, pitch, and accent can make you sound more persuasive, a powerful motivator. Moreover, they'll get insightful advice on "total listening" and secure instant trust from the caller with fantastic "name power" secrets. Whether your employees receive a handful or hundreds of calls, they'll strengthen the company's image. They'll learn how to turn every single phone call into a business opportunity, and save time and money in the process.

Who will benefit ?
Everyone with a desire for success on your business team, including:

	Receptionists
	Secretaries
	Administrative Assistants
	Customer Service Personnel
	Sales and Sales Support Staff
	Managers
	Supervisors

How we present this material:
Your certified trainer will tailor the information to meet your company's specific needs. A workbook will be used to assist in engaging in valuable discussions and activities.

Key learning points . . .

	Get every call off to a good start
	Cut off telephone ramblers without being blunt
	Make every caller feel special
	The no-fail way to take, deliver, and follow-up on any telephone message
	Emergency plans for difficult calls
	Recognize and halt the infectious progress of negative attitudes
	Reduce the time of most phone calls by at least 30%

As a result of this training . . .

	Telephone skills will be effective and efficient
	Customers will feel appreciated
	Repeat business will skyrocket
	Participants will recognize the importance and the benefits of being a team-player
	Productivity will rise
	Everyone will be a "winner"
	Negativity carriers will be cured
	Doom, gloom, and disaster will turn into promise, hope, and optimism

Program Agenda

8 steps to better listening

	Discover 4 areas to control your voice
	Use the power of enthusiasm
	Employ words and phrases that evoke a positive and professional image
	Establish rapport in 15 seconds What to Do For Special Situations
	Getting past the receptionist
	Unique strategies for the screening process
	Reaching the decision maker
	Establish the ultimate message center with strategies for the ultimate message

Use 9 steps to deal with the angry caller

	Learn the # 1 rule in transferring calls
	Employ simple methods to handle ramblers
	6 effective ways to interrupt the caller
	5 tips for the successful use of phone mail

The Telephone As a Marketing Tool

	Avoid the "top 10" telemarketing mistakes
	Know your audience
	Turn inquiry calls into orders
	Apply solid strategies that sell without being "pushy" Customer Service
	Know the 9 basics to good customer service
	Distinguish new customers from repeat customers
	Stay in control through any difficult call
	Offer the right approach to calm angry customers
	Use surefire plans for specific kinds of complaints

Your Personality

	Learn "high impact" ways you can use names in telephone conversations to increase your customers' respect and admiration
	Implement the visual, kinesthetic, and auditory communication skills when appropriate
	Use 5 basic negotiating skills

Improving Your System

	Use innovative call planning and call report sheets
	Improve your records and note-taking system
	Establish the right workspace

Back to the "Corporate Seminar" Index
Contact us and bring this Seminar to your organization