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How to Become a Great Communicator

A powerful seminar for every communicator looking to climb the ladder of success


If you want to become a more effective communicator,

If you want to enjoy outstanding working relationships with everyone, every day, and become a people master,

If you want to increase the level of mutual support between employees and managers,

... then this excellent seminar is the mechanism that will produce visible results!

Because business dictates that we must work with a wide variety of people, we need to excel at interpersonal communication in order to succeed. The day-to-day operation of any business necessitates our interaction with others. The initial contact by telephone, letter, or brochure with a prospective customer or client will either go forward or come to an immediate halt. Negotiation and the close of a sale depend significantly on how we read people and communicate with them. It is exhilarating, and it is the pinnacle of success when business continues to escalate because of smooth, productive discussions, meetings, and other communications. It is, however, also very noticeable and detrimental when there is a breakdown in communication. Employee morale diminishes as customers prepare to flee what they perceive as the proverbial sinking ship. If we are not only to stay afloat, but sail smoothly into the global market-we need to continue to enhance our communication skills. The nearest competitor has already figured that out.

Who will benefit:

    Receptionists
    Secretaries
    Customer Service Representatives
    Sales and Marketing Staff
    Supervisors and Managers
    Directors
    Executive management

What is the presentation format:

Your certified trainer will tailor this one-day interactive seminar to meet your organization's specific needs and objectives. In addition to using overhead slides, attendees will participate in discussion and group activities. Exercises in the workbook will provide additional reinforcement, validate the need for developing this skill, and act as a resource after the seminar. Questions are encouraged and welcomed.

Key learning points:

    Use an easy assessment to pinpoint anyone's "personality type"
    Develop strategies for what to do about people and situations you cannot change
    Control conversations by "listening"
    Employ the "power of remembering names"
    Activate 7 approaches to avoid at all costs when faced with complaints
    Say "no" and preserve good relationships
    React to a perceived personal attack appropriately and without losing self-esteem
    Admit mistakes without losing respect

As a result of this training:

    Communication will be easy, smooth, and enjoyable
    Business will be more likely to increase
    Staff will be more open to business-related exchanges
    Employees will smile
    Productivity will increase
    Customers will be pleased
    Opportunities for repeat business will rise
    Morale and esteem will soar


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