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High-Impact Communication
Skills for Women
What makes you clam up, shut down, or
fall apart?
 Nearly all work involves interaction
with others and communication of some sort. Clear, persuasive communication-between
individuals, within teams, among departments-is a vital part of any successful
organization. Developed specifically to meet the needs of today's working
woman, this training offers valuable insights women can use to enhance
their communication style while earning the respect and cooperation of
others. As a result of this training, participants will have the confidence
to voice their ideas and suggestions...be better able to represent the
team, department or organization during external or internal functions...complete
projects quickly, with fewer hassles and less stress. Your entire organization
will operate more seamlessly, as people put their new communication skills
and strategies into action.
This course provides hard-skills training in how to:
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Use the techniques of influence and persuasion to build productive and rewarding relationships
with all kinds of people
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Control your emotions and stay composed and effective while under pressure
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Overcome fears of public speaking, and voice your thoughts and opinions readily
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Handle high-stakes situations, mistakes and crises with confidence
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As a result, people will talk to each other more, and about each other less.
They'll be more willing to collaborate and work together as a team when
communication is clear and direct.
Who will benefit most: Any
woman, regardless of title, responsibilities or length of service, will see an
increase in her communication skills after this training. How we present
this material: An on-site setting provides the perfect forum for true
learning to take place. Instructor-led discussions, group exercises and hands-on
practice help drive home key strategies and skills. Plus, participants will get
their questions answered on the spot, receive "real-time" coaching, and benefit
from the synergy of learning with co-workers. Key learning points:
| How
to identify and eliminate words, gestures and speech patterns that rob you of
power | | How
to use communication techniques that result in predictable, positive responses
from people | | Specific
listening skills to help you tune in to what people are really saying |
| How
to get people to like, respect and support you | | How
to perform confidently in tough situations-including negotiations, conflicts,
important meetings and crises | Performance
improvements you can expect:
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You'll see less backbiting and gossiping, as people learn to handle issues by
talking them through | | Your
organization will enjoy increased sales and higher profits, as your key people
learn to make more polished presentations and "sell" themselves-and your products-
more effectively | | Individuals,
teams, departments and groups will interact with one another smoothly and productively-allowing
people to meet more of their day-to-day deadlines and long-term goals |
Program
Agenda 26 skills and
insights to help you communicate powerfully Speaking up and getting heard
| Timing
is everything: when you're most likely to be heard and when it's better to hold
your tongue | | Crucial
differences in how men and women communicate-and how to use this awareness to
get more respect | | The
simple secret of creating immediate rapport | | How
taking yourself seriously affects the way others see you...and specific ways to
demonstrate your own self-respect | | Gently
redefining relationships with your co-workers so they know where you stand, and
how you want to be treated | | Making
requests in a way that encourages people to cooperate with you |
| How
to bring "hidden resistance" out in the open | Moving
from self-consciousness to self-confidence
| How
to mentally prepare for a difficult confrontation...an all-important presentation...or
a high-powered meeting | | Courage-builders
to help you face high-stakes situations and difficult people |
| Specific
techniques that enable you to keep your composure when you feel yourself losing
control | | Listening
(and responding) to what people mean, not what they say | Setting
limits without making enemies
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What to do when you're ignored or Interrupted (so you don't get flustered and
do get results) | | When
you have to criticize others: how to do it in a way that minimizes resentment
and defensiveness | | When
you're being criticized: how to stay open to the message without overreacting
or being "hurt" | | What
to do when someone tries to intimidate or bully you | | Empathy:
your secret weapon for defusing a hothead | | How
to say no in a way people respect | | What
to do when people don't respect your limits | | Specific
techniques for dealing with lying, guilt trips and unreasonable requests |
| How
to avoid inconsistent behaviors that make it harder for you to set limits the
next time | Gaining
visibility and getting ahead
| 5
steps that help you manage the stress of speaking in groups |
| How
to be an "active player" and contribute during meetings |
| Selling
your point of view: how to make your idea their idea-so it's supported enthusiastically
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How to react when you're challenged so you come across even stronger |
| A
quick and simple way to get over your fear of speaking up |
| How
to use conflicts to build stronger relationships
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to the "Corporate Seminar" Index
Contact
us and bring this Seminar to your organization
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