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How to Communicate
with Tact and Professionalism
Become a polished, persuasive communicator and express
your thoughts and ideas with clarity and
diplomacy.
 Interpersonal
communication skills are the one asset that will take you up the
career ladder faster than any other. But don't just take our word — look around.
The true leaders in your organization are the people who share a
particular skill: the ability to communicate effectively.
Coincidence? Hardly. Experts now agree that the movers and shakers who climb
the corporate ladder fastest are the ones who can relate easily to everyone ...
present their ideas with conviction (and charisma!) ... and emerge
from almost every personal interaction on a high note.
Upbringing, educaiton, and talent aside
— all good leaders share the same quality: superior
communication skills. Through observation, trial and error, or schooling from mentors,
they've mastered the art of "connecting" with people in ways
that almost always yield positive results ...
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They realize that diplomacy works better than brute force. |
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They
know how to help people "get it" the first time. |
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They can empathize, and they know how to get the
support they need. |
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They
don't waste time rehashing instructions or entering into arguments
that go nowhere. |
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They listen
first and act second — not the other way around. |
Practice makes perfect:
This course includes dozens of situational
exercises designed to drive home new skills and reinforce old ones.
Not only will you discover new strategies to improve your
interpersonal communication skills-you'll also have the time to
practice and apply these skills in "real life" situations. In
addition, you'll see several high-impact video dramatizations that
bring these interpersonal skills to life. You won't just know more
after attending this course-you'll be a better communicator.
How we present this material:
An on-site workshop provides the perfect forum for real learning.
Instructor-led discussions, exercises, in-class practice time and video
dramatizations help drive home key interpersonal skills and techniques.
These interactive strategies help participants use more of what they
learn in everyday situations.
Who will benefit most:
Executives, managers, supervisors, project managers, team leaders,
sales and marketing professionals, administrative assistants-anyone
whose position demands effective interpersonal skills.
Key learning points:
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How to tailor
your message to gain enthusiastic buy-in on your ideas and proposals
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Professional
techniques for writing memos, letters and reports that get immediate
results |
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Ways to win
arguments without losing friends |
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How to calm
people down, without embarrassing them or subjecting yourself to
their abuse |
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How
to listen for what's really being said |
As a result of this training:
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You'll relate
easily with difficult or stubborn people |
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Your ideas
and feedback will be met with enthusiasm and respect |
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You'll identify
others' strengths (and weaknesses) and use them to your advantage
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People will
listen to what you have to say without interrupting you |
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You'll maintain
your composure and control-even when someone is right in your face
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You'll
deliver razor-sharp instructions that get things done-without
coming off as an annoying perfectionist |
Program Overview
Becoming an exceptional listener
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How to grasp
what is not being said but implied |
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The advantages
of withholding judgment until the end of a situation |
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Easy-to-use
reminders that fix your attention on a speaker |
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How and when
to use open-ended, closed-ended, curiosity and clarifying questions
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"Charging Rhinos"
— how to stop them from dominating conversations |
Staying focused on the present
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How to stay
focused and in-the-moment-even when everything was due yesterday
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Using "positive
language" to steer a conversation in the right direction |
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How to move
any conversation out of the past and into the present |
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The one "must
do" to get others to join in and build on your ideas |
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Techniques to move past "potentials" and "should bes" to discuss
what's really happening |
Tailoring a message to fit
your audience
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How to break
your message into manageable pieces for maximum impact |
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Developing
strategies for different audiences (staff members, peers and supervisors)
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Specific language
that prevents mixed messages |
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Anticipating what
your audience wants — and giving it to them |
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Staying in
touch with your audience by paying attention to nonverbal feedback
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How to use
what you know about a person to help him or her understand your
message |
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Proven ways
to reach poor listeners |
Boosting your "power of persuasion"
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How to avoid
the first deadly sin of communication |
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How to get
the support you need for your projects and proposals |
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The best way
to use stories, case studies and other anecdotal information |
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Tips to achieve
complete buy-in |
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How to sell
the benefits |
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Dynamic openers
and closers |
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Building a
"trust account" to draw on when you need it |
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"Stealth" communication techniques that go unnoticed but get results
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Writing for impact and clarity
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How to enhance
your credibility through well-crafted memos, letters and faxes |
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The art of
delivering a reader-centered message (instead of a writer-centered
one) |
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The best way to
convey rejection and other bad news — and still come out looking
good |
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Powerful writing
techniques that persuade people and affect outcomes |
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Final edits that add prestige to all your documents |
Communicating in a diverse
environment
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How to limit
the effect workplace differences (age, sex, race, culture) have
on good communications |
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Tips to overcome
strong emotional responses to cultural collisions |
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Basic business
etiquette: how old-fashioned manners often solve workplace differences
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Contact
us and bring this Seminar to your organization
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