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The Art of Working
with People
Exceptional organizations demand outstanding people
skills
Organizations need employees
who can get results with and through others. Those
who are able to work well with all kinds of
people, consistently eliminate interpersonal conflict, help teams
perform better, and improve communication company-wide are truly valuable assets
to their organizations.
Top
organizations have long realized that it takes
more than technical skills for an employee to be highly valuable. It takes
the ability to build rapport and communicate effectively with coworkers.
Even the smallest investment in training that equips employees
with strong interpersonal skills is repaid many times over through a
smoother operating, more productive workplace.
Benefits of this program:
In one day,
you will learn how
to...
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Gain people skills that smooth out even your rockiest work relationships
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Become a more valuable employee
and team member |
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Handle
problem personalities with
tact and skill |
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Be
seen as a problem solver who can work
through
any challenge |
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Know how to increase your circle
of influence in your department, organization, and
other
professional associations |
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Be
able to defuse conflicts and
bring about win-win agreements |
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Understand how to deal with different behavior styles
to bring about positive outcomes |
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Maximize your strengths and be able to
eliminate or downplay
your weaknesses |
As a result of
this training . . .
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You'll learn how to work with
all kinds of people |
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Understand why people behave the
way they do |
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Communicate confidently and persuasively
to short-circuit conflict and gain consensus |
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Learn how to make a lasting, good first
impression from your
first "hello" |
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Use the best
listening techniques
to strengthen communication |
Program Agenda
Handle all kinds of people
with tact and skill
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Recognize the 4 behavior styles and how
to deal with each for best results |
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Identify
the "triggers"
that set off difficult people |
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Understand how
your attitudes toward people affect their behavior |
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Subtle
ways you may unknowingly encourage
difficult behavior in others |
Build consensus from
conflict
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The
best thing to
do when an adversary "digs in" and won't budge |
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How to recognize when you are
the problem |
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How
to ensure both sides "win" and why it is so important |
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The secret to maintaining control in the most antagonizing
situations |
Say what you
mean to get what you want
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The difference between passive, aggressive, and assertive behavior |
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"I" language vs. "bully" language |
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Master the essential social arts
shared by every successful person |
Build rapport with
practically anybody
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The difference between paying attention and really listening |
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Understanding hidden forms of communication |
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Break out of your comfort zone; when to take a communication risk |
Tackle tough interpersonal situations with
diplomacy and skill
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Phrases that defuse
conflict
and smooth out relationships |
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A 5-step program
for calming hostilities
before they get out of control |
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How to approach
known "hot spots" in a
way
that keeps tempers under control |
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A
strategy for getting adversaries to see things from your point of view |
Sell yourself to others
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Leave a positive impression each time
you introduce yourself |
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How to build rapport quickly with new
acquaintances |
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How to break
out of your comfort zone in
unfamiliar settings - why it's
important |
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How to comfortably talk to anybody
- even strangers - at professional
gatherings |
 Back
to the "Corporate Seminar" Index
Contact
us and bring this Seminar to your organization
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Seminars
