Do your receptionists have the preparation and the confidence to represent your company to the world? Can you afford receptionists with poor communication and task management skills?

Most receptionists spend their days reacting to everyone else's demands: the telephone, visitors, co-workers, and stress. To handle it all, they need to know how to manage their time, deal with all types of people, handle conflict with composure — and project a first-rate image for your organization.

This half-day seminar will give your receptionists the skill they need to:

• Perfect their telephone skills
• Project and image that commands respect 
• Improve customer service
• Help your receptionists develop a 'no limit' attitude

Key learning points ...

	How  to create first impressions that match the company image
	Ways to stay fresh and alert all day
	The best ways to greet, interrupt, or transfer people on the telephone
	How to be more assertive, yet polite
	How to juggle multiple priorities and still keep your sanity
	How to screen people without offending them
	Positive phrasing techniques to calm irate callers
	Developing a reference book that keeps valuable information at your fingertips

Who will benefit ...

This seminar is for all receptionists, whether they are brand new or seasoned veterans.  This includes anyone who covers for your receptionists when they are at lunch, sick, or on vaction.

How we present this material ...

Our on-site format encourages participants to share information. And because everyone is from your organziation, the ideas they generate are relevant. Your certified on-site trainer will also have special insights into their needs and will plan activities to make the information pertinent to all participants. 

As a result of this training ...

Your reception staff will discover how to improve their skills and better support everyone in the company. They will learn how to manage stress and enjoy their jobs more. Bringing a program like this in-house proclaims to everyone that your receptionists have an important role to play in the success of your organization!