|
Assertiveness Skills
Do your employees have the assertive communication skills they need to succeed?
If
they are struggling with their people skills, their communication
skills, or their leadership skills, this is the seminar for them!
Your employees must blend work product skills and people skills
your organization's success depends on their abilities! Assertiveness is a skill they need,
but may not have learned.
In this exciting and
practical one-day seminar, your employees will learn how to:
- Ask for, and
get, what they need when they need it, and with the quality required
- Handle conflicts with peers
and bosses the smooth, non-combative way
- Say no effectively and maintain their
professional and personal relationships
- Build their reputation as a "great
communicator" saying the right thing at the right time, all the
time
- Get the best out of difficult people ... instead of letting
these people run the show
Who
will benefit most?
All
employees who know that strong communication skills build strong
teams, who want to learn how to be assertive, rather than either
aggressive or passive.
How do we present this
material?
The on-site seminar format at your organization allows your
employees to interact with their peers and explore issues they all
face. Your certified on-site trainer will bring special insights to
the group and will use the workbook and relevant activities to make
the information pertinent to the participants.
Key
learning points:
 |
Creative ways to
motivate others for maximum performance |
|
The best
time to "face it" ... pinpoint
the optimum time to deal with a problem |
|
How to
attack the issue instead of the person ... and
solve problems without creating resentment |
|
How to
know when to finish a
discussion and avoid harmful overkill |
|
A
step-by-step approach to
deal with troublemakers and rule breakers head-on |
|
Dynamic
ways
to focus on their strengths instead of their weaknesses |
As a
result of this training:
|
Employees will feel more confident. They will
project an assertive
and straightforward professional style consistently, thereby earning more respect from
everyone. |
Program Overview
Understanding Assertiveness Skills
|
Recognize the difference
between passive, assertive, and aggressive and define
a communication style that avoids the extremes |
|
Assess 9
common passive traits
and discover if any of these interfere with your effectiveness |
|
Learn
the basic motivations
of "bully" employees
and find out why an aggressive approach is disastrous |
Investigating
Basic Beliefs
|
Learn the 4 basic tenets of assertive behavior and use
them to guide you through every situation and challenge |
|
Know
the 5 areas you must take responsibility for when developing
a more assertive style |
|
Examine yourself for 10 common irrational beliefs that lead
to non-assertive behavior |
Learning Assertive Communication
|
Hear and
interpret the total message
not just the words, but subtle messages of tone, inflection,
and body language |
|
Identify and
eliminate negative words that can put a bad spin on communications |
|
Discover how to give
and receive better feedback |
Applying Assertive
Skills
|
Learn a
simple, 3-part communication model that guarantees you'll
handle even the
most pressured situations with cool-headed confidence |
|
Master a sure
approach to handle criticism
in a positive
way without getting angry or feeling guilty |
|
Identify
6
down-to-earth actions you can take
when someone finds fault with your performance |
|
Learn a 12-step formula to deal with everyday conflict |
 Back
to the "Corporate Seminars" Index
Contact
us and bring this Seminar to your organization
|
Seminars
