Dealing with Difficult Patients and Their Families How to communicate and manage confrontation safely and effectively in the healthcare profession 1-Hour CareerTrack Audio Conference — October 2, 2008! It can be very difficult to maintain composure and resolve conflict appropriately in some of today's sticky healthcare situations. If you're a healthcare professional or work in a healthcare environment, you're bound to deal with difficult patients. And, if not handled correctly, a difficult patient can escalate into a hazardous event. Most patients don’t set out to be difficult. Rather, they become difficult out of frustration, anger, confusion, and/or fear. Learn how to address all of these situations and end each encounter on a positive note. This audio conference equips you with the communication strategies and confrontation management skills you need to survive and thrive in your demanding, high-stress healthcare environment. After one hour, you and your coworkers will return to work with a fresh outlook and the sense of fulfillment, satisfaction, and empathy that brought you to the healthcare field in the first place. You and your staff will benefit from this training if you've dealt with difficult patients who: Have done their research, provide a self-diagnosis, and want to argue with your diagnosis Don't feel like you're providing enough personalized one-on-one time with them Become agitated and physical with you Are frustrated with your facility's policies or practices Feel their ailments take precedence over others who may also be waiting Are confused due to a medical, physical or mental condition Have fear due to the diagnosis, illness, or symptoms they are experiencing If any of these difficult patient descriptions sound familiar to you, you will benefit from the strategies and techniques taught in this program. This powerful 1-hour Audio Conference can help you maintain your safety and your sanity even in the most trying situations. Don't just listen to the complaints and frustrations of your patients — learn how to improve the situation and prevent them from happening in the future. Who will benefit? Nurses, nurses aides, physicians, office managers and staff in medical offices, clinical technicians, hospice workers, nursing home employees, and any other healthcare professional who is involved in caring for patients. Learn from an expert. What you'll take back to your healthcare facility: Identify the underlying causes of a difficult patient Develop an approach to deal with difficult patients that results in a more consistent, positive outcome Handle the physically aggressive patient with techniques that reinforce a safe environment for all Establish documentation techniques to increase protection for yourself and your facility Calm down the angry patient with these effective communication strategies Discover best practices for dealing with the patient's family You and your entire team can benefit from this exciting and fun 1-hour Audio Conference. Don't miss out — get great training that will have you ending each encounter with a patient on a positive note!   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, receive a different product, or receive a full refund — hassle-free!

Audio Conference Start Time: 2 pm Eastern 1 pm Central 12 pm Mountain 11 am Pacific 10 am Alaskan  9 am Hawaiian How Does an Audio Conference Work? You will receive a confirmation e-mail 2 days prior to the event containing your workbook and confirmation code. A reminder notice will be sent the morning of the conference. At least 10 minutes before the conference start time, call the specific toll-free number found in your confirmation and reminder e-mails. To verify your registration, an operator will ask for your company name and contact information found in your confirmation and reminder e-mails. You will be connected to the conference and placed on hold until the conference begins.  Your registration allows you one phone connection for unlimited participants. That's it ... sit back and enjoy the conference! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Audio Conference, the phone line will be opened up to conference participants who wish to submit questions to our speaker. Conference Registration Information & Enrollment Your e-mail address is required at registration. Your confirmation code will be e-mailed to you along with the toll-free number. An order acknowledgement will be sent within 24 hours of registration. This message will include an e-mail address that you may use to submit questions prior to the event. An audio CD is recorded of each Audio Conference. You may choose to purchase the CD with the audio conference, or separately. See ordering information below. The audio CD recording will be available for shipment approximately 3 weeks after the conference. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the audio conference. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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